This page lists the necessary requirements for viewing live or on-demand webcasts.
A fast connection to the Internet -- such as T1, DSL, or cable modem -- will greatly enhance your experience in viewing streaming media. If your connection is slower - a 28 or 56k modem, for example - you will experience lower quality sound and video.
The minimum requirement is Microsoft Internet Explorer 4.01 or Netscape
In order to hear the audio of streaming media presentations, your PC must be equipped with a 16-bit or better sound card and speakers. (Macintosh computers have built-in sound capability).
To check your audio settings
If your browser window is maximized and you can read this page without scrolling horizontally, your resolution is set appropriately. If not, you can adjust the screen resolution setting on your computer.
To adjust your screen resolution
In order to see and hear online audio/video content, you will need one or more free software products that enable you to experience streaming media. You probably already have Microsoft Media Player installed on your computer. If you do not, then please download it at that time by clicking the link below.
Click here to obtain the latest free version of Windows Media Player 11.
If you need help with installation of Microsoft Windows Media Player, go to Microsoft's installation help page.
This player expects that you have the following minimum hardware/operating system configuration
If the presentation starts and stops, is muffled or at the wrong
speed, check the following
When streaming media starts
and stops unexpectedly in mid show, that is called "buffering". Buffering can occur for many different reasons. If your player is starting
and stopping, or losing the signal altogether, your first step is to
adjust a couple of settings on your player, as follows:
If you are listening
in your office, there may be a high possiblity that there is a firewall, proxy server, or other security
system in place that blocks audio/video streams. Please contact your network administrator to ensure that your corporate or office network supports live windows media streaming.
Still not working?
You have done all you
can. The problem may be caused by network congestion. The presentation stream
you are attempting to receive passes through many server computers. If there is too much congestion at any of these computers, or any of
them aren't working, traffic jams are created and the signal may be
difficult or impossible to receive. If you are having a difficult time accessing a presentation, be assured we are working behind the scenes to fix the
problem as quickly as possible.
Presentation chaptering issues on Netscape and MAC OS
Due to some incompatibility issues between the Players and MAC OS browser architecture, newest Microsoft Internet Explorer 7.0 and Mozilla (Firefox, Opera) architecture Browsers, users might encounter problems in the indexing and/or slide flips of some presentations.