This page lists the necessary requirements for viewing live or on-demand webcasts.

Internet Connection

A fast connection to the Internet -- such as T1, DSL, or cable modem -- will greatly enhance your experience in viewing streaming media. If your connection is slower - a 28 or 56k modem, for example - you will experience lower quality sound and video.

Internet Browser

The minimum requirement is Microsoft Internet Explorer 4.01 or Netscape Netscape 4.07
The Webcast is optimized for viewing in Microsoft Internet Explorer 4.0, 5.0 and 6.0.
Unfortunately due to incompatibility issues between Microsoft Internet Explorer 7 and Microsoft Media Player, the webcast might not be 100% functional.
If you experience problems viewing slides in Firefox or Opera Browsers, please use Microsoft Internet Explorer 4.0, 5.0 or 6.0.
In addition, you can view the video only webcast by clicking "Video Only" button on the Webcast page.

"Video Only" Webcast can also be watched on the PDA or a Smart Phone.

Audio Capability

In order to hear the audio of streaming media presentations, your PC must be equipped with a 16-bit or better sound card and speakers. (Macintosh computers have built-in sound capability).

To check your audio settings

Windows
 
1. Click on the Start button
2. Select Settings/Control Panel
3. Double-Click on "Sound and Multimedia"
4. Select the "Audio" tab at the top of the pop-up screen.
5. Click on "Volume" to check your settings.
Mac OS
 
1. Click on the Apple icon on the top left corner
2. Select Control Panel
3. Select "Sound" to check your settings.

Screen resolution

If your browser window is maximized and you can read this page without scrolling horizontally, your resolution is set appropriately. If not, you can adjust the screen resolution setting on your computer.

To adjust your screen resolution

Windows
 
1. Right click on the desktop
2. Select Properties
3. Click the "Settings" tab
4. Adjust "Screen Area" to 800x600 or higher.
Mac OS
 
1. Click on the Apple icon on the top left corner
2. Select Control Panel
3. Select Monitors
4. Set your resolution to 800x600 or higher

Streaming Media

In order to see and hear online audio/video content, you will need one or more free software products that enable you to experience streaming media. You probably already have Microsoft Media Player installed on your computer. If you do not, then please download it at that time by clicking the link below.

Click here to obtain the latest free version of Windows Media Player 11.

If you need help with installation of Microsoft Windows Media Player, go to Microsoft's installation help page.

This player expects that you have the following minimum hardware/operating system configuration

Windows
 
120MHz Intel Pentium processor
16MB of RAM
28.8Kpbs modem
16-bit sound card and speakers
65,000-color video display card (video)
Windows 95, Windows 98, Windows 2000, or NT 4.0 with Service Pack 4
Mac OS
 
Mac OS 8.1 or later
32 MB RAM
Virtual Memory turned on, set to 64MB
604 PowerPC (200 MHz or better)
28.8Kpbs modem Internet connection

If the presentation starts and stops, is muffled or at the wrong speed, check the following

When streaming media starts and stops unexpectedly in mid show, that is called "buffering". Buffering can occur for many different reasons. If your player is starting and stopping, or losing the signal altogether, your first step is to adjust a couple of settings on your player, as follows:

Microsoft Media Player
 
Check to be sure your modem is set to operate at the highest possible speed. Then adjust the player's buffer time. Pull down the "View" menu, select "Options", and select the "Advanced" tab. Highlight the item labeled "Windows Media" and click "Change" and set the Windows Media buffer to 30 seconds. Then exit and restart the player. Please note that this sequence may be slightly different, depending on what version of Windows Media Player you have installed, but you are looking for the option to change the buffer length.

Firewalls and Proxy Server Problems

If you are listening in your office, there may be a high possiblity that there is a firewall, proxy server, or other security system in place that blocks audio/video streams. Please contact your network administrator to ensure that your corporate or office network supports live windows media streaming.
Typically configuring firewalls for streaming support requires opening port 8080, which is a default streaming port for Microsoft ASF (Advanced Streaming Format) technology.

Still not working?

You have done all you can. The problem may be caused by network congestion. The presentation stream you are attempting to receive passes through many server computers. If there is too much congestion at any of these computers, or any of them aren't working, traffic jams are created and the signal may be difficult or impossible to receive. If you are having a difficult time accessing a presentation, be assured we are working behind the scenes to fix the problem as quickly as possible.

Please email the problem description and your phone number to thomas@rampard.com

Someone will email you within 20 minutes of the receipt of your original email.
(This live email support is available only during the live webcast)

Presentation chaptering issues on Netscape and MAC OS

Due to some incompatibility issues between the Players and MAC OS browser architecture, newest Microsoft Internet Explorer 7.0 and Mozilla (Firefox, Opera) architecture Browsers, users might encounter problems in the indexing and/or slide flips of some presentations.